Ecommerce Manager

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Ecommerce Manager - (Subscriptions and Marketplaces)

We are seeking a commercially savvy and self-motivated Marketplace and Subscriptions Manager to join our dynamic team. The ideal candidate will have a strong background in eCommerce with a proven track record of driving growth and optimising performance across marketplace channels and subscription services. This role requires a data-driven mindset, with a focus on maximising revenue and customer retention through strategic management of our online marketplace and subscription offerings.

About the Company

OddBall’s is one of the UK’s most vibrant and distinctive underwear brands, offering high quality underwear and associated products via its online marketplace and is currently one of the fastest growing e-com brands in the Northeast.

With over 300 sleek underwear designs, cutting-edge sportswear, and accessories that turn heads, we're the go-to brand for those who appreciate quality and style. But it's not just about looking sharp; it's about doing good too. We now donate to, support and make underwear for some brilliant charities – and have donated over £950,000 since 2014. Our aim is to donate over £1,000,000 to charities by the end of 2024.

In the sports arena, we've forged partnerships with the heavyweights - The British & Irish Lions, England Rugby, and a lineup of top-tier teams. We play hard, and we win big.

Key Responsibilities:

Marketplace Management:

Oversee the day-to-day operations of our online marketplace channels ensuring product listings are optimised for maximum visibility and conversion
Working with any external agencies and suppliers to deliver against agreed KPI’s
Develop and implement strategies to drive sales growth, improve customer experience, and increase market share across all marketplace platforms
Monitor marketplace performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs
Manage relationships with marketplace partners and stay informed on platform updates and best practices
Work with internal teams to ensure marketplaces have up to date content and imagery

Subscription Management:

Work with senior OddBalls team to deliver subscription strategy
Work with our wider digital marketing team to attract new subscribers, leveraging data to identify the most effective channels and tactics
Implement retention strategies such as personalised communications, loyalty rewards, and exclusive content to reduce churn and enhance customer lifetime value
Work closely with the brand and product teams to continuously innovate and improve our subscriptions, including new features and added value for subscribers
Set and monitor KPIs related to subscription growth, churn rate, customer lifetime value, and other relevant metrics. Regularly analyse performance data to identify trends and areas for improvement
Ensure a seamless and engaging experience for subscribers across all touchpoints, from sign-up through to renewal or cancellation, and implement feedback loops to address pain points.
Work closely with our subscriptions platform to ensure we utilise all aspects and tools
Work with email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewal processes.

Conduct ongoing market research to stay ahead of industry trends, competitor offerings, and emerging consumer preferences in the subscription space

Qualifications:

3-5 years of experience in e-commerce with experience of managing online marketplaces
Subscription experience would be a bonus
Strong commercial acumen with the ability to translate data into actionable business strategies
Self-starter with excellent project management skills, capable of working independently and as part of a tea
Proficiency in platforms such as (e.g., Recharge, Shopify, Amazon Seller Central, Google Analytics, Excel)
Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams
Strong understanding of online consumer behavior and trends

Our values

Smile: OddBalls and smiling go hand-in-hand the perfect combination for a great working environment.

Family: We support each other to achieve their professional goals and include everyone.

Quality: We pride ourselves on the quality of our products and customer service. Join our league of dedicated professionals who are committed to excellence and innovation.

Cause: We raise awareness and money for charities in our own unique way to give back to the communities.

Equality Policy

Oddballs is an equal opportunities employer and actively supports Human Rights, and all Equality legislation. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success.

Salary and benefits

Competitive, dependent upon experience

OddBalls understands the importance of a balanced and fulfilling work life. That's why we offer a hybrid working model, allowing you to enjoy the flexibility of working from home one day per week.

Our commitment to work-life balance extends further with our "Early Finish Friday" policy, providing you with the opportunity to start your weekend early.