OddBalls

Below will answer some of the most common questions we are receiving. 1) TRACKING MY ORDER: If you are trying to track your order, please find the tracking link in your shipping confirmation email. Unfortunately we don’t get anymore information than the tracking link provided by the courier. Your order will be shipped with Royal Mail or DPD depending on the selected shipping method. We can assure you, if you have received a shipping confirmation email (check your junk or spam folders) your order is with the courier.

Please allow time for your tracking to update online and the for the full delivery timeframe before contacting customer service.

2) MY ORDER HASN’T BEEN SHIPPED: Please allow up to 3 days for your order to be dispatched. Please check your junk or spam folders for your shipping confirmation email if you have not received it. 3) INCORRECT PRODUCT RECEIVED: If you have received your order and there is a problem with it, please complete the contact form below and select ‘Incorrect product received'. 4) RETURNS & EXCHANGES: Any orders placed from the 1st October to the 23rd December can be returned or exchanged up until the 27th January 2025.

Unit L3, Intersect 19,
North Shields, NE29 7UT

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OddBalls Opening Times All times in UTC Monday9AM - 5PM Tuesday9AM - 5PM Wednesday9AM - 5PM Thursday9AM - 5PM Friday9AM - 2PM SaturdayClosed SundayClosed